FAQ

Frequently asked questions

Shipping & delivery

How long does shipping take?

We process orders (confirm them and pass them to the supplier) within 1–3 business days. After that, typical delivery times within the United States are:

Items shipped from overseas warehouses (most products): 7–15 business days
Items shipped from US warehouses: 3–7 business days

Each product page shows where the item usually ships from. These are estimates, not guarantees. Customs, carrier delays, holidays and bad weather can add time. If we find out we can't ship your order within the time we stated, we'll email you with a new estimate and you can cancel for a full refund.

Do you ship outside the United States?

Not yet. We currently ship only to addresses in the United States.

Will I get a tracking number?

Yes. We email your tracking number as soon as your order ships. Tracking for overseas shipments can take a few days to show updates.

Why did my order arrive in more than one package?

Different items can ship from different warehouses, so a multi-item order may arrive in separate packages on different days. You won't pay extra shipping for this.

How much is shipping?

You'll see the shipping cost at checkout before you pay.

Returns & refunds

What is your return policy?

You can return most unused items in their original packaging within 30 days of delivery. If the item arrived damaged or defective, or we sent the wrong item, we'll cover return shipping. Otherwise, you pay return shipping. Refunds go back to your original payment method. Full details are in our Refund Policy.

How do I start a return?

Email sales@ampcabin.com with your order number and the item you want to return. Please don't send items back without contacting us first. Packages sent to the wrong address (for example, to the manufacturer) may not be accepted.

My item arrived damaged or isn't what I ordered. What should I do?

Email us with your order number and photos of the item and the packaging. We'll arrange a replacement or a refund at no cost to you.

Fitment

How do I know an accessory fits my car?

Every product page lists the models, model years and (where it matters) the generation the item fits, and which versions it doesn't fit. Check your model year on your registration or vehicle paperwork. If you're unsure, email us your model and year before ordering.

What's the difference between "Highland", "Juniper" and older models?

Model 3 "Highland" (2024+) is the refreshed Model 3. It has a redesigned front and rear, a new interior and a rear passenger screen. Accessories for 2017–2023 Model 3 often don't fit it.
Model Y "Juniper" (2025+) is the refreshed Model Y. It has full-width front and rear light bars, a redesigned console and a rear passenger screen. Many 2020–2024 Model Y accessories (console organizers, screen protectors, mud flaps, mats) don't fit it.
Model S and Model X (2021+ refresh) have a horizontal center screen and a new console. Earlier cars have a vertical screen. Accessories for the two are usually different.

The model year on your paperwork doesn't always match the generation. If your car was built around a changeover, compare it with the descriptions above or email us a photo of your dashboard or console.

I ordered the wrong version for my car. Can I return it?

Yes, within 30 days if it's unused and in its original packaging. Because the item isn't defective, you pay return shipping. If our product page listed the fitment wrong, we'll cover return shipping.

Products

Do you sell chargers, adapters or charging cables?

Not at the moment. Our charging category has only non-electrical accessories: plug holsters, wall mounts, cable hooks and charge port covers.

Are your product reviews real?

Yes. We show only reviews from customers who bought from AmpCabin. We don't import reviews from other sites or suppliers.

About us

Are you affiliated with Tesla?

No. AmpCabin is an independent retailer of aftermarket accessories. We are not affiliated with, endorsed by, or sponsored by Tesla, Inc. Tesla, Model 3, Model Y, Model S, Model X and Cybertruck are trademarks of Tesla, Inc. We use these names only to describe which vehicles our products fit. Installing aftermarket accessories may affect your vehicle warranty for related parts. Check your warranty terms if you're unsure.